{"id":785,"date":"2026-06-19T06:48:16","date_gmt":"2026-06-19T06:48:16","guid":{"rendered":"https:\/\/2r14-design.com\/?page_id=785"},"modified":"2026-06-19T06:48:35","modified_gmt":"2026-06-19T06:48:35","slug":"politique-de-retour-et-remboursement","status":"publish","type":"page","link":"https:\/\/2r14-design.com\/en\/politique-de-retour-et-remboursement\/","title":{"rendered":"Politique de retour et remboursement"},"content":{"rendered":"<h2 class=\"wp-block-heading\">1 \u2014 Droit de r\u00e9tractation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 la r\u00e9glementation applicable, le client dispose d\u2019un d\u00e9lai de 14 jours apr\u00e8s la r\u00e9ception de sa commande pour demander un retour d\u2019un produit \u00e9ligible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour \u00eatre accept\u00e9, le produit doit \u00eatre :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>non utilis\u00e9<\/li>\n\n\n\n<li>en parfait \u00e9tat<\/li>\n\n\n\n<li>complet<\/li>\n\n\n\n<li>retourn\u00e9 dans son emballage d\u2019origine lorsque cela est possible<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9, un remboursement pourra \u00eatre effectu\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2 \u2014 Produits personnalis\u00e9s<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certains articles propos\u00e9s par 2R14 Design peuvent \u00eatre r\u00e9alis\u00e9s sp\u00e9cialement \u00e0 la demande du client (personnalisation, cr\u00e9ation sur mesure, design sp\u00e9cifique, fabrication unique).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits personnalis\u00e9s ne peuvent pas \u00eatre retourn\u00e9s ni rembours\u00e9s, sauf en cas :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>d\u2019erreur provenant de 2R14 Design<\/li>\n\n\n\n<li>de d\u00e9faut constat\u00e9 sur le produit re\u00e7u<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nous invitons les clients \u00e0 v\u00e9rifier attentivement les informations fournies avant validation d\u2019une commande personnalis\u00e9e.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3 \u2014 Demander un retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour effectuer une demande de retour, contactez-nous \u00e0 :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email : contact.2r14@gmail.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Merci d\u2019indiquer :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>votre nom<\/li>\n\n\n\n<li>votre num\u00e9ro de commande<\/li>\n\n\n\n<li>le produit concern\u00e9<\/li>\n\n\n\n<li>la raison de votre demande<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Une r\u00e9ponse vous sera apport\u00e9e dans les meilleurs d\u00e9lais avec les instructions de retour.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4 \u2014 Frais de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais d\u2019exp\u00e9dition li\u00e9s au retour d\u2019un produit sont \u00e0 la charge du client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas d\u2019erreur de pr\u00e9paration ou de produit d\u00e9fectueux provenant de 2R14 Design, une solution adapt\u00e9e sera propos\u00e9e.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5 \u2014 Produit re\u00e7u ab\u00eem\u00e9 ou erreur de commande<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre commande arrive endommag\u00e9e ou ne correspond pas au produit command\u00e9, contactez-nous rapidement apr\u00e8s r\u00e9ception.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Merci de joindre :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>votre num\u00e9ro de commande<\/li>\n\n\n\n<li>une description du probl\u00e8me<\/li>\n\n\n\n<li>une ou plusieurs photos montrant le d\u00e9faut<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s analyse de la demande, nous proposerons une solution adapt\u00e9e :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>remboursement selon la situation<\/li>\n\n\n\n<li>remplacement du produit<\/li>\n\n\n\n<li>nouvel envoi<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6 \u2014 Remboursement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque le retour est accept\u00e9, le remboursement est effectu\u00e9 via le moyen de paiement utilis\u00e9 lors de la commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un d\u00e9lai de traitement peut \u00eatre n\u00e9cessaire selon la banque ou le service de paiement utilis\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de livraison initiaux peuvent ne pas \u00eatre rembours\u00e9s selon la situation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7 \u2014 Adresse de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits doivent \u00eatre retourn\u00e9s uniquement apr\u00e8s validation de la demande par 2R14 Design.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adresse de retour :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1 chemin des pierres plant\u00e9es<br>69620 Val d&rsquo;Oingt<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les colis retourn\u00e9s sans demande pr\u00e9alable pourront ne pas \u00eatre accept\u00e9s.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8 \u2014 Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question concernant un retour ou un remboursement :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2R14 Design<br>Email : contact.2r14@gmail.com<\/p>","protected":false},"excerpt":{"rendered":"<p>1 \u2014 Droit de r\u00e9tractation Conform\u00e9ment \u00e0 la r\u00e9glementation applicable, le client dispose d\u2019un d\u00e9lai de 14 jours apr\u00e8s la r\u00e9ception de sa commande pour demander un retour d\u2019un produit \u00e9ligible. Pour \u00eatre accept\u00e9, le produit doit \u00eatre : Apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9, un remboursement pourra \u00eatre effectu\u00e9. 2 \u2014 Produits personnalis\u00e9s&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"disable","_kad_post_title":"hide","_kad_post_layout":"narrow","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-785","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour et remboursement - 2R14Design<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/2r14-design.com\/en\/politique-de-retour-et-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour et remboursement - 2R14Design\" \/>\n<meta property=\"og:description\" content=\"1 \u2014 Droit de r\u00e9tractation Conform\u00e9ment \u00e0 la r\u00e9glementation applicable, le client dispose d\u2019un d\u00e9lai de 14 jours apr\u00e8s la r\u00e9ception de sa commande pour demander un retour d\u2019un produit \u00e9ligible. Pour \u00eatre accept\u00e9, le produit doit \u00eatre : Apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9, un remboursement pourra \u00eatre effectu\u00e9. 2 \u2014 Produits personnalis\u00e9s...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/2r14-design.com\/en\/politique-de-retour-et-remboursement\/\" \/>\n<meta property=\"og:site_name\" content=\"2R14Design\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/2R14DESIGN\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-19T06:48:35+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/2r14-design.com\\\/politique-de-retour-et-remboursement\\\/\",\"url\":\"https:\\\/\\\/2r14-design.com\\\/politique-de-retour-et-remboursement\\\/\",\"name\":\"Politique de retour et remboursement - 2R14Design\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/2r14-design.com\\\/#website\"},\"datePublished\":\"2026-06-19T06:48:16+00:00\",\"dateModified\":\"2026-06-19T06:48:35+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/2r14-design.com\\\/politique-de-retour-et-remboursement\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/2r14-design.com\\\/politique-de-retour-et-remboursement\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/2r14-design.com\\\/politique-de-retour-et-remboursement\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/2r14-design.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique de retour et remboursement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/2r14-design.com\\\/#website\",\"url\":\"https:\\\/\\\/2r14-design.com\\\/\",\"name\":\"2R14Design\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/2r14-design.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/2r14-design.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/2r14-design.com\\\/#organization\",\"name\":\"2R14Design\",\"url\":\"https:\\\/\\\/2r14-design.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/2r14-design.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/2r14-design.com\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/cropped-2R14-LOGO-scaled.png\",\"contentUrl\":\"https:\\\/\\\/2r14-design.com\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/cropped-2R14-LOGO-scaled.png\",\"width\":2560,\"height\":895,\"caption\":\"2R14Design\"},\"image\":{\"@id\":\"https:\\\/\\\/2r14-design.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/2R14DESIGN\",\"https:\\\/\\\/www.instagram.com\\\/2r14_design\\\/\",\"https:\\\/\\\/www.pinterest.fr\\\/pin\\\/499688521155418938\\\/\",\"https:\\\/\\\/fr.linkedin.com\\\/company\\\/2r14-design\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de retour et remboursement - 2R14Design","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/2r14-design.com\/en\/politique-de-retour-et-remboursement\/","og_locale":"en_US","og_type":"article","og_title":"Politique de retour et remboursement - 2R14Design","og_description":"1 \u2014 Droit de r\u00e9tractation Conform\u00e9ment \u00e0 la r\u00e9glementation applicable, le client dispose d\u2019un d\u00e9lai de 14 jours apr\u00e8s la r\u00e9ception de sa commande pour demander un retour d\u2019un produit \u00e9ligible. Pour \u00eatre accept\u00e9, le produit doit \u00eatre : Apr\u00e8s r\u00e9ception et v\u00e9rification du produit retourn\u00e9, un remboursement pourra \u00eatre effectu\u00e9. 2 \u2014 Produits personnalis\u00e9s...","og_url":"https:\/\/2r14-design.com\/en\/politique-de-retour-et-remboursement\/","og_site_name":"2R14Design","article_publisher":"https:\/\/www.facebook.com\/2R14DESIGN","article_modified_time":"2026-06-19T06:48:35+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/2r14-design.com\/politique-de-retour-et-remboursement\/","url":"https:\/\/2r14-design.com\/politique-de-retour-et-remboursement\/","name":"Politique de retour et remboursement - 2R14Design","isPartOf":{"@id":"https:\/\/2r14-design.com\/#website"},"datePublished":"2026-06-19T06:48:16+00:00","dateModified":"2026-06-19T06:48:35+00:00","breadcrumb":{"@id":"https:\/\/2r14-design.com\/politique-de-retour-et-remboursement\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/2r14-design.com\/politique-de-retour-et-remboursement\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/2r14-design.com\/politique-de-retour-et-remboursement\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/2r14-design.com\/"},{"@type":"ListItem","position":2,"name":"Politique de retour et remboursement"}]},{"@type":"WebSite","@id":"https:\/\/2r14-design.com\/#website","url":"https:\/\/2r14-design.com\/","name":"2R14Design","description":"","publisher":{"@id":"https:\/\/2r14-design.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/2r14-design.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/2r14-design.com\/#organization","name":"2R14Design","url":"https:\/\/2r14-design.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/2r14-design.com\/#\/schema\/logo\/image\/","url":"https:\/\/2r14-design.com\/wp-content\/uploads\/2024\/02\/cropped-2R14-LOGO-scaled.png","contentUrl":"https:\/\/2r14-design.com\/wp-content\/uploads\/2024\/02\/cropped-2R14-LOGO-scaled.png","width":2560,"height":895,"caption":"2R14Design"},"image":{"@id":"https:\/\/2r14-design.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/2R14DESIGN","https:\/\/www.instagram.com\/2r14_design\/","https:\/\/www.pinterest.fr\/pin\/499688521155418938\/","https:\/\/fr.linkedin.com\/company\/2r14-design"]}]}},"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"2R14De_Admin","author_link":"https:\/\/2r14-design.com\/en\/author\/2r14de_admin\/"},"comment_info":0,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/2r14-design.com\/en\/wp-json\/wp\/v2\/pages\/785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2r14-design.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/2r14-design.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/2r14-design.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/2r14-design.com\/en\/wp-json\/wp\/v2\/comments?post=785"}],"version-history":[{"count":1,"href":"https:\/\/2r14-design.com\/en\/wp-json\/wp\/v2\/pages\/785\/revisions"}],"predecessor-version":[{"id":787,"href":"https:\/\/2r14-design.com\/en\/wp-json\/wp\/v2\/pages\/785\/revisions\/787"}],"wp:attachment":[{"href":"https:\/\/2r14-design.com\/en\/wp-json\/wp\/v2\/media?parent=785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}